Baistra Itemuneed belong to HENAN BAISTRA INDUSTRIES CORP.BAISTRA is a trading company specialized in sales of dental equipment and consumables, our category is very broad, mainly include: handpiece, Curing Light, Endodontic, Ultrasonic Scaler, Intra Oral Camera, Orthodontics, Oral Care… ect. We are always working according to international standards and serve our customers from all over the world.Taking the purpose of meeting different requirements from our overseas customers , we can supply many kinds of dental materials. Payment If the item you received is damaged or defective,Please contact us immidately.We will free exchange or refund.We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping charges.You can return your purchase for up to 15 days from the date of delivery. No refund will be issued if the product shows signs of use. Returned package must be in the original packaging, everything must be in new condition, No missing parts.Our guarantee does not cover accidental damage or wear of product caused by customer.Thank you very much for your understanding Shipping The goods you odered will be posted out in the second working day after the paymet has been made. (We will inform you via email if any delay occured due to holiday events. General shipping time is between 7-12 working days. (After the shipping started, the order will be monitored and the track of the item will be posted on paypal. Feedback You feedback is VERY important to us.Please leave us positive feedback, an positive feedback will be automatically left for you once we receive your full payment. Please leave us with any concerns prior to leave negative feedback, as we can only correct issues when we are aware of them. We understand the concerns and frustrations you might have, and will try our best to resolve the isuues. Contact Us Serivce is our #1 priority at BAISTRA!If you contact us immediately after placing the order, we will make every effort to assist you with your change request. Unfortunately, we can not make changes or cancel an order once it has shipped.We offer the best items at the best prices. We strive to exceed all your expectations and put a smile on your face. Your experience will be a pleasant and effortless one when you buy at BAISTRA. We stand behind our products and pride ourselves on OUTSTANDING customer service. We guarantee that you will be delighted with your purchase or we will gladly and promptly issue you a refund or make things right!